How can we help?
Questions about a shoe style, your design or delivery to your country? Email us before ordering.
Email support
Existing orders
Include your BUKE design reference or Shopify order number and the email used for the order. For a product issue, attach clear photos of the shoes and packaging. Never send your password or full card details.
Store location
Sanliqiao, Lu’an, Anhui 237005, China.
This is the store location listed in our existing Shopify privacy policy. It is not an authorized return address. Contact support for return instructions.
Useful information
Shipping and delivery · Returns and cancellations · Privacy information